January 21, 2020 —When the Ohio Department of Aging asked residents and their families about their satisfaction with nursing homes in the state, it was no surprise that Kendal at Oberlin got kudos.
The Stephens Care Center at Kendal at Oberlin was ranked number one in Northeast Ohio according to the Plain Dealer, which used the 2017 Long-Term Care Resident Satisfaction Surveys to put together the top 25 nursing homes in the area. Kendal was ranked 12th in the state.
The average state score for nursing homes was 77.8 out of a possible 100 points. Kendal scored 91.44.
Staff Works Together, Striving for Excellence
“We receive this recognition with great humility. Our striving for excellent customer satisfaction and continued improvement in the Stephens Care Center is part of our everyday effort,” said Stacy Terrell, Kendal’s Chief Health Services Officer.
“Well done Stephens Care Center Interdisciplinary Team and all Kendal at Oberlin staff members. It takes a Village and it takes every one of us giving and doing our best daily, making a difference in the lives of the people we joyfully serve.”
Kendal is also Accredited by CARF
Kendal is also only one of a handful of Ohio continuing care retirement communities to receive a voluntary, quality improvement accreditation.
The Commission on Accreditation of Rehabilitation Facilities, CARF™ International, identified three areas of “exemplary” performance at Kendal, including its financial performance, and highlighted two dozen areas of strength, including Kendal’s person-centered care, the strong roots and relationships employees have with residents, and the robust activity and collaboration of residents.
The CARF accreditation is for a five-year period and this is Kendal’s fifth time for receiving it.
“We are kept on our toes with CARF, a respected peer-driven organization helping us be the best we can be in our field,” says Kendal at Oberlin CEO Barbara Thomas.