visitor tents at sunset

Visitor Guidelines: Family and Friends

Kendal At Oberlin Notice to Visitors

Overview for Visits to Our Campus

Kendal residents are welcome to invite any visitors they choose. Visitors to the campus must still be screened and are asked to wear the sticker badge that verifies you have answered the COVID screening questions and had your temperature taken. You will find screening stations (AccuShield) across from the Front Desk, and in the Friends Gallery area as you enter the Stephens Care Center. Contractors should check in at the Facility Services office, and other vendors can use the kiosk for screening at the entrance used by staff near the ambulance entrance (back Heiser entrance).

Planning a Visit to Residents of Cottages and Apartments (Independent Living)

Family and friends of cottage or apartment residents can visit in cottages and apartments. Visitors can go directly to the cottage or apartment. Visitors are permitted in the Heiser Community Center. Masks are required for auditorium programs, and in Heiser public spaces. Masking inside a cottage or apartment will be at the discretion of the resident.

Residents may invite visitors to enjoy a meal with them, but proof of vaccination will be required.

The Kendal Resale Shop has re-opened to the public. Shoppers are welcome Wednesday through Saturday, from 11:00 AM to 5:00PM. Masks and hand hygiene are strongly encouraged.  

Visiting Residents of the Stephens Care Center

Stephens residents have the right to receive or deny visitors of their choosing as long as the visitation does not pose a clinical or safety risk for others in the community. Any person the resident chooses, regardless of legal relationship, is welcome. All visitors are required to wear a KN95 mask when visiting or walking through the Stephens Care Center. Masks are available at the screening kiosks. In addition, please maintain a safe physical distance (6 feet) in shared (public) spaces of our campus. You are asked to wear the screening badge from the AccuShield kiosk where it can be seen on your clothing.

An important note: If you are traveling from a COVID-19 “hot spot,” you may be asked to postpone your visit. To check on the status of the area you are traveling from: National map – from or CDC COVID-19 County Check.

Visitation to the Stephens Care Center (SCC) is available 7 days a week, pre-scheduling is not necessary. 

Following Federal and State Requirements for open visitation in the Stephens Care Center

  1. Visitors who have a positive viral test for COVID-19, symptoms of COVID-19 or other contagious illnesses, or currently meet the criteria for quarantine, should not enter the Stephens Care Center.
  2. Practice frequent hand hygiene (use of alcohol-based hand rub is preferred) before, during and after your visit to the SCC.
  3. Enter through the Friends Gallery Hallway (next to the Health and Wellness Clinic).
  4. Use the Self-Health-Screening kiosk just inside the second set of sliding doors. Please sign in, using your phone number. If you answer “Yes” to any  of the self-screen questions, please wait here for a staff member before entering the Stephens Care Center
  5. Choose option Guest/Visitor, even for Kendal cottage/apartment residents.
  6. Complete the Health Screen which includes a temperature check done by the AccuSheild kiosk device.
  7. The Kiosk will provide you with a sticker to wear during your visit, indicating you have cleared the Health Screen. Please place it on prominently your shirt or blouse so that staff and residents can see it. This is a Federal and Ohio Department of Health requirement.
    1. You only need to health screen once a day. The sticker is good for visitation throughout the day of your Health Screening.
    2. You will need to do the self-check in, getting a new sticker, each new day of visiting.

Important SCC Visitation Reminders

  1. You are required to wear a mask covering the nose and mouth during you visit to the SCC. During this current surveillance period for COVID testing, please keep your masks on during the visit in the resident’s room and maintain physical distancing at least six feet social distance as much as possible, in accordance with CDC guidance.
  2. Please take a blue packaged sanitizing wipe, available at the Kiosk station, with you to clean the high touch surface areas when you leave the resident’s room. (Door handle, chair arms, etc.)

Stephens Care Center Assisted Living Off-Campus Day Trip Guidelines

We strongly encourage that you complete a COVID 19 self-test prior to picking up your loved one for a day trip. Rapid tests for COVID-19 are available at retail locations. For more information – Visitation Liaison PHONE: 440-935-0542.


Residents leaving the campus for a day trip must be signed out. The sign out sheet is located near the central nurses’ station.

  • Family or friends may take a fully vaccinated Assisted Living SCC residents off campus.
  • Trips off campus do not have a time limit.
  • Trips can happen any day of the week.
  • Fully vaccinated residents are provided a well fitted mask to wear when off campus.
  • Family member should check their county contagion rate prior to day of trip. If your county is at a level 4, please consider rescheduling when your county is a level 3 or lower.

Avoid HIGH Risk Activities:

  • Eating at a restaurant
  • Large groups
If you wish to do the following please wear a mask the entire time.
  • Go to a movie theater
  • Attend an indoor music concert.
  • Attend an indoor religious service.
What might cancel an off-campus trip?
  • If a resident has a medical appointment. 
  • Unvaccinated residents, if the COVID-19 county positivity rate is greater than 10 percent and less than 70 percent of residents in the facility are fully vaccinated.
  • Residents with confirmed COVID-19 infection, whether vaccinated or unvaccinated, until they have met the criteria to discontinue transmission-based precautions; or residents in quarantine, whether vaccinated or unvaccinated, until they have met the criteria for release from quarantine.

Our Commitment to Diversity, Equity, Inclusion and Belonging:

Kendal at Oberlin residents, staff and volunteers have the right to feel accepted and included regardless of race, ethnic origin, sexual orientation, religion, gender identity or expression, disability, marital status, or any other unique characteristic of one’s person