Kudos to Kendal for Excellent Satisfaction Survey

The Ohio Department of Aging (ODA) recently posted the results of the 2015 Long-Term Care Resident Satisfaction Survey.   This biennial satisfaction survey of residents in long-term care facilities is conducted by ODA and the Office of the State Long-Term Care Ombudsman.

Kendal’s Nursing Home scored an overall 95.29 placing it in the top 2% and ranking 20th of the 960 nursing homes surveyed.  Also, Kendal at Oberlin’s Residential Care Facility, (Assisted Living) scored in the top 4% (97.9 out of 100) ranking 25th of 635communities. This report reflects the quality of care and quality of life experienced by Kendal at Oberlin residents, as verbalized by them.

Satisfaction Scores Well Above Statewide Average

To help put the results in perspective, the statewide average for nursing home resident satisfaction was 87 (out of 100) and the average for assisted living was 91.7 (out of 100).  Over 31,000 residents in the surveyed nursing homes and 16,000 residents in residential care facilities (assisted living) participated in the survey.  In addition surveyors asked family members their opinions on activities, administration, admission, choices, direct care and nursing, laundry, meals and dining, social services, therapy and general satisfaction.

While the satisfaction survey provides one of several tools available, it serves two purposes.

Resident Satisfaction Scores Help with Choosing Long Term Care

Most importantly it provides information to individuals and family members, as they search for a nursing home or assisted living facility that meets their needs and preferences, or that of a family member. It brings to light that choosing a community is not just about medical care, it is also about the whole person including the spiritual and social aspects of their lives.  This along with the additional information and resources available can be helpful in the decision making process.

The satisfaction survey also gives organizations an opportunity for continued growth and development, with the goal being always to provide the best quality care possible including preserving the independence, autonomy and self-esteem of the resident. Choosing a long-term care community, with a focus on person-centered services, can make the difference in quality of care and quality of life.

The Ohio results are available on the state’s Long-Term Care Consumer Guide website (www.ltc.ohio.gov)